Privacy Policy
Last updated: April 16, 2026
1. Introduction
Nivas 360 ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our property management services, visit our website, or interact with us in any way.
By using our services, you agree to the collection and use of information in accordance with this policy. Our services are governed by the laws of Sri Lanka, and this policy is designed to comply with applicable data protection regulations.
2. Information We Collect
2.1 Personal Information
We may collect personally identifiable information that you provide directly to us, including but not limited to:
- Full name, email address, phone number, and mailing address
- Property ownership details and address of managed properties
- National identification number or passport information (for verification purposes)
- Financial information, including bank account details for rent collection and payouts
- Communication preferences and correspondence history
2.2 Property & Tenant Data
In the course of providing property management services, we collect and process:
- Property condition reports and photographs
- Tenant information, including contact details and lease agreements
- Maintenance records, repair requests, and service history
- Financial statements, rent payment records, and expense reports
2.3 Automatically Collected Information
When you visit our website, we automatically collect:
- IP address, browser type, and device information
- Pages visited, time spent, and referring URLs
- Cookies and similar tracking technologies (see our Cookie section below)
3. How We Use Your Information
We use the information we collect for the following purposes:
- To provide, operate, and maintain our property management services
- To coordinate maintenance, repairs, and service requests for your properties
- To process rent payments, financial statements, and owner payouts
- To communicate with you about your properties, tenants, and service updates
- To respond to your inquiries, comments, and customer support requests
- To send you administrative information, such as policy changes and service updates
- To improve our website, services, and client experience
- To comply with legal obligations and enforce our terms of service
- To prevent fraud and ensure the security of our systems
4. Sharing Your Information
As a property management coordinator, we necessarily share certain information with trusted third parties to deliver our services:
- Service Providers: We share property and tenant details with our vetted network of maintenance professionals, contractors, and project consultants to fulfill service requests on your behalf.
- Tenants: Relevant property owner information may be shared with tenants for lease administration and communication purposes.
- Legal Compliance: We may disclose your information if required by law, regulation, legal process, or governmental request in Sri Lanka.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, personal information may be transferred as part of that transaction.
We do not sell, trade, or rent your personal information to third parties for marketing purposes.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encrypted data transmission and secure storage systems
- Access controls and authentication for our online owner portal
- Regular security assessments and updates to our infrastructure
- Staff training on data protection and privacy best practices
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
6. Data Retention
We retain your personal information for as long as necessary to:
- Provide our property management services to you
- Comply with legal, accounting, and reporting obligations in Sri Lanka
- Maintain records for accountability and dispute resolution purposes
- Resolve ongoing disputes or handle insurance claims
When your information is no longer needed, we will securely delete or anonymize it in accordance with our data retention policies.
7. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your personal data, subject to legal retention requirements
- Portability: Request transfer of your data in a machine-readable format
- Objection: Object to the processing of your data for certain purposes
- Restriction: Request restriction of processing your personal data
To exercise any of these rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe.
8. Cookies & Tracking Technologies
Our website uses cookies and similar technologies to enhance your experience, analyze usage, and support marketing efforts. We use:
- Essential Cookies: Required for website functionality and security
- Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics)
- Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness (e.g., Facebook Pixel)
You can control cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.
10. International Data Transfers
Nivas 360 is based in Sri Lanka and serves both domestic and international clients. Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your jurisdiction. By using our services, you consent to the transfer of your information to Sri Lanka and other jurisdictions as necessary for service delivery.
11. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a minor, we will take steps to delete such information promptly.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by updating the "Last updated" date at the top of this policy. We encourage you to review this policy periodically to stay informed about how we protect your information.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: